Answers to frequently asked questions

1How secure is making payments on your website?
We only accept payments via Stripe and PayPal and they both take security seriously.

Once you make a payment on our website using Stripe, the credit card data entered into our payment form is never sent to our server. Instead, the data is sent directly to Stripe.

WE NEVER SEE OR RECEIVE ANY OF YOUR CREDIT CARD INFORMATION.

BattleFestLeague.com is 100% PCI compliant because we don't handle any sensitive credit card data on our servers.
2HELP! I’m having trouble playing videos.
Don’t give up! Most likely, your fix is easy and can make all of your internet surfing faster. Read through our most common issues guide below or email us directly (battlefestleague@gmail.com), we’re here to help!

iPad users read this:

Be sure these settings are correct on your iPad:

1) Go to Settings—> Safari—>Block Cookies—> ALLOW FROM WEBSITES I VISIT
2) Go to Settings—> Safari—>Advanced—> Make sure JAVA is turned ON
3) If you are experiencing Playback issues: Go to Settings—> Safari—>Clear History and Website Data—>Select CLEAR.

Almost all video streaming problems happen for 2 reasons: 1) Not enough bandwidth / weak or spotty internet connection. This is the most common reason for videos not streaming properly.

SOLUTION: Seek out a stronger connection or restart the video: Stop the video if it is running poorly–> Refresh the page and then press play again.

Try locating yourself closer to the router that is sending out your internet Wifi signal. Close all other applications that use the internet like iTunes, email, YouTube etc… If you are at home kick everyone else who is online off. If you are traveling, switch to 3G network if the Wifi is spotty (goes up and down in strength).

WHY: Internet connections fluctuate in strength, especially Wifi, and this makes streaming videos difficult. Our videos automatically adjust to your bandwidth and send a lower quality video if your connection is slow or weak, but if the bandwidth jumps around too quickly, the videos have a hard time “switching.” Not sure your bandwidth is the issue? Try this quick Test:

BANDWIDTH TEST : Check your actual internet bandwidth here . Select your location to the right of the big dial. Compare your results to see where you are on the scale.

2) One of your devices needs an update.

SOLUTION: Try these steps:

Switch to using Firefox or Chrome as your internet browser. Currently, Firefox & Chrome are the best browsers for streaming video, hands down. Try the website with this new browser. Still not working? Update Flash. Go here–> http://get.adobe.com/flashplayer/ and make sure you are running the latest version of Flash player. Try the website and see if the videos play. Still not working?
How old is your modem and/or Wifi router? (These are the annoying blinking boxes under your desk.) Devices older than 3 years will really struggle with the new technology of today. Replacing modems (and Wifi routers if you didn’t buy yours separately) is free from your internet provider. Call and tell them you cannot watch streaming video. They will replace that old box(es) with a new powerhouse that will dramatically increase your bandwidth overall, woohoo! Still having problems? Email us directly: battlefestleague@gmail.com. We will get back to you as soon as possible, usually the same day.
3How can I upgrade my subscription from monthly to annual?
Upgrading your membership is simple!

1) Click the “My Account” link in the upper right of the website.
2) Select “Subscriptions”
3) Select “Upgrade”

You will be taken to a page where you can choose your membership options. You will need to enter in your credit card information again.
4How do I cancel or suspend my Account?
Cancel or Suspend Account

If you wish to cancel or temporarily suspend** your account, go to the “My Account” link (At the bottom of the website page).

1) Click “Subscriptions”
2) Select “Cancel”

You will still have full access to the website until your next billing cycle.

To Re-activate your Subscription

Simply login using your same Username and Password. You will be prompted to re-activate with your credit card. **Please note- Only members using PayPal are able to suspend their memberships. This is done at the members PayPal account page not through Battlefestleage account page
5How do I update my credit card information?
To Update Your Credit Card

1) Select “My Account” at the bottom of the website.
2) Select “Subscriptions” in the options listed.
3) Select “Update” and enter new credit card information.
6Do I need high speed internet connection to use Battlefestleage?
Yes. Our classes stream through your internet connection and require a high speed connection to play.
7How do I upgrade my Flash Player?
Streaming Video requires some devices such as laptops, tablets, smart phones and other mobile devices to have the latest version of Flash installed.
8Do Yearly subscribers really get 50% off of event tickets?
Absolutely! All yearly subscribers will receive a 50% off coupon code via email before each event ticket goes live. The 50% off membership discount is only valid online and for the purchase of 1 ticket only.